Frequently Asked Questions
All orders ship from our warehouse located at 5-45 49th Avenue, Long Island City, New York, 11101. (Drop shipments excluded).
Orders are also available for pick up at our warehouse location in Long Island City or retail store in New York City. For further assistance please email us at
email@example.com call us directly at 1-800-466-7446.
Pick up from other couriers are welcome if arranged by the customer. Please email us for further assistance.
PLEASE NOTE: All expedited orders must be placed by 3PM EST on the day you would like the order to ship. Please also note that orders placed on weekends and holidays will be processed on the next business day. As much as we try to ship our orders out the same day, we do ask for 3-5 business days for an order to be processed, fulfilled and shipped. To ensure same day shipping we suggest selecting the expedited shipping option at checkout.
Shipping costs are determined by the weight of the package and the zip code of the destination.
Should your domestic order not qualify, or should you want your package shipped faster, you will be quoted actual rates for each carrier during checkout.
Please also note that orders placed on weekends and holidays will be processed on the next business day. Hazardous materials, flammable items and contents under pressure cannot be expedited and can only ship via ground.
Custom and duties charges will be applied at the time of checkout. You may be required to pay these fees during the time of delivery. Alcone Company is not responsible for these charges. This includes if the package is returned to us for any reason. destination.
Due to the many obstacles a package can experience while being delivered overseas, delivery dates may change throughout its shipment. International shipping dates are not guaranteed. This includes expedited shipments. destination.
Please be aware, all international orders are subject to duties and taxes at the discretion of the destination governments. If you do not wish to pay duties and taxes, and your package is returned to Alcone you will be refunded for your order minus the return cost and any duties and taxes. Hazardous materials, flammable items and contents under pressure cannot ship internationally via freight or by air. destination.
Please note: Based on past experiences, residential packages being shipped to Spain will most likely be returned. If this is the case, we are happy to refund you for the product purchased and returned, Alcone Company cannot be responsible for any shipping, customs or duties fees that are charged.
firstname.lastname@example.org call us at 1-800-466-7446.
Returns & Refunds
To start a return, you can contact us at Send email Please note that returns will need to be sent to the following address:
Alcone Company Attn: Returns Dept
5-45 49th Avenue,
Long Island City. NY 11101
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please include a copy of the packing slip and/or invoice number in the package and reason for the return.
If you received a defective, damaged or wrong product, please make sure to contact us within 2 days of receiving your order, so that we can evaluate the situation and make it right.
General InformationThe warehouse is open Monday thru Friday from 9AM-5PM. Our retail store, Alcone NYC, is open Monday thru Saturday 11-7.
Holidays & Weekends
Orders placed on weekends and holidays will be processed on the next business day.
Our warehouse is closed in observance of the following holidays*:
New Years Day
New Years Eve-Half Day
Martin Luther King Jr. Day
Columbus Day/Indigenous People day
Day after Thanksgiving
Please note: Our warehouse generally closes around 3PM the Friday before long holiday weekends.
If you order a large quantity of product(s) from a particular vendor, Alcone Company may dropship the order to you directly from the vendor at no additional charge.
Special Orders and drop shipments are subject to additional shipping charges based on the manufacturer. Some makeup products shipped during winter months may freeze in transit. Alcone Company is not responsible to replace or reship these items.
Please email us at
email@example.com call us at 1-800-466-7446 if you have any questions or concerns.