Privacy Policy

Alcone Company takes our responsibility to protect your personal information seriously. This Privacy Policy explains the type of information we collect, how we use it, and our responsibilities in safeguarding it.

This Privacy Policy applies to any portion of the Alcone Company Website. We respect the privacy of our customers and those who visit our Website.

This Privacy Policy is incorporated into our Terms of Use. It explains how we collect, use, and under certain conditions, disclose your Personally Identifiable Information (referred to in the rest of this policy as PII) and the steps we have taken to secure it.

This Privacy Policy also explains your options regarding the collection, use and disclosure of your PII.

CUSTOMER PII

We do not require any PII to browse our Website. All information gathered is on a voluntary basis. If you decide to provide us with your PII, you should know that we might store all PII that you provide to us. Examples of PII include but are not limited to your name, physical and email address, phone number, and credit card information.

COLLECTION AND USE OF INFORMATION

Internal Use

Customer PII is collected when the customer places the order by the information the customer provides on the Alcone Company website. We use the PII disclosed during the order process to complete the customer's order, including shipping and billing.

In addition, a customer's name, mailing address, email address and telephone number may be used for limited transactional purposes such as providing information about your order, including billing and shipping notifications, and for purposes of monitoring and ensuring customer satisfaction, and for troubleshooting problems and resolving any issues regarding the order.

When a customer places an order, they consent to the collection, use, and disclosure of their PII for the purposes set out above, unless we are notified otherwise.

Administrative

Alcone Company reserves the right to use PII for administrative purposes.
When an individual becomes an Alcone Company customer, the individual consents to the collection, use and disclosure of their PII for the purposes set out above.

In order to provide excellent service and make your customer experience as seamless as possible, we share nonpublic PII and non-personally identifiable information with third parties that perform services on our behalf for your benefit, such as UPS or Federal Express. These third parties must abide by this Privacy Policy to keep nonpublic information confidential and use it only for its intended purpose.

AGE

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us. You should rely on a parent or guardian to assist you.

COOKIES

Our Website uses cookies which collects non-personally identifiable information automatically. Cookies are stored by your browser on your computer's hard drive to collect information about your activities when using our Website. They do not contain any PII unless you specifically supply it. These cookies to collect, store and sometimes track information for statistical purposes to improve the services we provide.

If you're a registered user of our Website, we use cookies to save your settings and provide customizable and personalized services. Cookies also enable you to select products, place them in your shopping cart, and purchase the items. If you do this, we keep a record of your browsing activity and purchase. These cookies do not enable third parties to access any of your PII.

You have the ability to set your browser to refuse cookies from websites or to remove cookies from your hard drive. Note that you may not be able to access or use portions of the Website by doing this.

ADDITIONAL INFORMATION USE AND DISCLOSURES

We also use other third-party technology to assist our business and marketing efforts. If you sign up/subscribe to our email list, you voluntarily opt-in to receive marketing communications about new products, sales promotions, and other information about our business. If you choose, you can easily stop receiving marketing emails by clicking the "unsubscribe" link in the footer of the email.

We use MailChimp, a third-party technology, to maintain email subscribers lists and send marketing emails. For more information on Mailchimp's privacy policy: https://mailchimp.com/legal/privacy/

We use Google Analytics to understand better how visitors interact with our Website. Gaining insight into behaviors through this GA data helps us improve our business. If you'd like more information on how Google Analytics collects, uses, and processes the data, read "How Google Uses Data When You Use Our Partners' Site or App," which you can read here: https://policies.google.com/technologies/partner-sites

If you choose, you can opt-out of Google Analytics. For more information: https://tools.google.com/dlpage/gaoptout/

We may also utilize Google Remarketing ads through the Google Ad Display Network. Google uses cookies and device identifiers to serve these ads based on the user's past visits to our Website. If you have visited our Website, you may see these general, non-personalized ads for our business when using your browser/device.

For information more information about Google ads and opting out: https://adssettings.google.com/authenticated

You can also visit the Network Advertising Initiative for more information: https://optout.networkadvertising.org/?c=1

You can also adjust your device settings. For more information on how: https://support.google.com/ads/answer/1660762#mob

CUSTOMERS

You acknowledge that Alcone Company is located in the United States and, accordingly, your information may be processed and stored in the United States and that the US government, courts, or law enforcement agencies may be able to obtain disclosure of your information through lawful means in the US. In addition, we may also disclose PII for the detection and prevention of fraud.

Modifications to PII

You may review, correct, or delete your personal information through our Website. If you have registered with us, you can view and modify any information contained in your personal profile. You may also contact us to remove any PII from our database.

The California Consumer Privacy Act of 2018 gives residents of California the "Right to Know" the PII we have about you, which includes personal information and what we do with this information. You have the right to request access to this information and update or delete this information at any time.

External Use of PII

We do not rent or sell your PII to another company or third-party business for use in promoting their goods or services.

Security

To protect your nonpublic PII, we have put in place state-of-the-art sockets layer (SSL) technology. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers or other sensitive information.

Alcone Company reserves the right to change or update this privacy policy at any time for any reason.